FAQ's Mstock

Mstock FAQ

GENERAL FAQ”S 

1.What is Mstock.co.in ? 

Mstock is an ecommerce is online & Offline platform of electronic products.

2.What are the products that you sell on your website?

Currently all NEW products related to electronics etc. We do not sell any used products,defective,damaged products.

3.What is the process for Registration / Sign-up? 

You can Register by filling up the register form. Click on the “Register” button on top left to get directed to the form.

4.Do you provide guaranty/warranty for the products purchased through Mstock?

Kindly preserve the bill / invoice copies for speedy claims.We do not provide any guarantee or warranty for the products sold. It is on the Vendors / Supplier’s / Manufacturer’s part to provide the guaranty or warranty as applicable for respective products.

5.What is 'My Account'? How do I update my information?

 My account is your account on Mstock once you log in. It gives you a control over all your transactions. On “My Account”, you can:-        Track the status of your orders

• - Manage/edit your personal data like address, phone numbers, email ids
• - Change your password

6. Do your prices include taxes?

All prices displayed on Mstock.co.in are inclusive of Indian all taxes & Excluding Shipping charges.

PAYMENT’S FAQS

1.How do I pay for my purchase?

You can choose to pay through any Visa or MasterCard debit/credit cards and net banking from all major banks. You can also pay through Cheque/Demand Draft/Cash-In-Bank/ NEFT/ RTGS/ WIRE MONEY which you have to submit in your nearest ICICI branch. Advance Cash is also available as an option to pay for your order.

2.What is CASH ON DELIVERY (COD) or Advance Cash (AC)?

 COD - Cash can be paid at the time of delivery of goods

AC   -  You can pay the bill amount through cash to our representative, at your place, who would be collecting money on behalf of the vendor.

COD / AC there are no additional charges.

3. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money debited from the card?

For any unsuccessful transactions, you will get all the amount refunded to your account within 24 - 48 hours or as stipulated by the respective banks.

 4.What should I do if my payment fails?

In case of any failed payments, please do contact our customer care  for assistance.

DELIVERY FAQS

1.Why should I pay delivery charges?

If your purchase quantity is below a set minimum order quantity, you need to pay for the delivery charges & our representitve will inform delivery charges before shipping. Later we will process the order.

2.How do you ship my orders?

Shipping is taken care of by the nearest supplier/vendors/manufaturers while placing the order. We ensure, though, the right products reach you in the mentioned time frame.

3.How much time does it take for an order to be delivered?

Estimated time of delivery varies product to product and vendor to vendor. An approximate delivery time would be notified to you once you place an order.

4.Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form provided by the supplier, in which you confirm that the product(s) was delivered in the correct condition (without any defects or damage and in the right quantity).

CANCELLATION FAQS

Can I modify/cancel my order after making the purchase?

YES , If you feel the order placed needs to be modified / cancelled, please get in touch with our customer care , we will be more than happy to solve your issues. Once goods are shipped we will not able to cancel the order.